Tourism · 2007 – 2011
Online ticketing system for tourism companies
Web-based sales systems giving tourism companies online ticket sales, reservations and CRM integration.
Industry
Tourism
Challenge
Ticket sales depended on phone and agency channels, and sales data was copied into the CRM by hand.
Solution
We built online ticketing systems plus SOAP and RESTful web services feeding the CRM, unifying sales, reservations and customer data in a single flow.
Scope
- Online ticket sales and reservation screens
- Services feeding sales data into the CRM
- One flow for sales, reservations and the customer record
Process
- Mapping the phone and agency steps
- Designing the sales and CRM flow together
- An end-to-end trial before live sales
Result
The companies gained a 24/7 online sales channel, and sales and customer data reached the CRM without manual entry.
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